Thank you to our global customers for your trust and support of LUCY TIMEPIECES!
1. Purpose and Scope of Information Collection
LUCY TIMEPIECES is committed to not selling, sharing, or exchanging personal information collected from our website with any third party.
All personal information collected is used solely within the company.
When you contact us to request services or place an order, LUCY TIMEPIECES may collect the following personal information:
- Full name
- Address
- Phone number
- Date of birth
In addition to personal information, we may collect order-related details:
- Product name
- Quantity
- Delivery schedule
2. Scope of Information Usage
Your personal information is used internally by LUCY TIMEPIECES for one or more of the following purposes:
- Customer support
- Providing service-related information
- Processing orders and delivering products as requested
- Sending information about new products, services, promotions, or recruitment (if you subscribe to receive such updates)
- Managing customer accounts, confirming, and processing transactions related to online payments
3. Information Retention Period
Your personal data will be retained until you request deletion by contacting us via email: info.lucyluxury@gmail.com
4. Parties Who May Access Personal Information
Your personal information may be accessed by:
- LUCY TIMEPIECES LIMITED
- Third-party partners under contract with LUCY TIMEPIECES to perform certain services (such as shipping). These partners will only access the necessary information as specified in the service contract.
5. Company Address & Contact
LUCY TIMEPIECES LIMITED
Address: Central, Hong Kong
Phone: +84 836 177 777
Email: info.lucyluxury@gmail.com
6. Methods for Users to Access & Modify Their Information
LUCY TIMEPIECES does not collect customer information directly via the website. Personal data is collected via:
- Email: info.lucyluxury@gmail.com
- Hotline / WhatsApp: +84 836 177 777
Customers can contact us at the above channels to request modification or deletion of their personal information.
7. Complaint Handling Mechanism
At LUCY TIMEPIECES, protecting your personal information is our top priority.
We guarantee that your information will not be shared, sold, or rented to any third party, and will only be used in the following cases:
- Improving service quality
- Resolving disputes and complaints
- Complying with legal requirements when requested by authorities
We recognize that protecting your rights regarding personal data is also our responsibility.
For any questions or complaints regarding this Privacy Policy or if your personal data is used beyond the stated scope, please contact:
Email: info.lucyluxury@gmail.com
Hotline / WhatsApp: +84 836 177 777
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2–5 year warranty on all products — 100% replacement within 7 days if any defects are found upon delivery.